Refund policy
Effective Date: April 22, 2026
1. Overview
At Lumére, we strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
2. Eligibility for Refunds
You may request a refund if:
- The item is defective, damaged, or incorrect upon arrival
- The request is made within 7 days of delivery
- The item is unused and in its original packaging (if applicable)
3. Non-Refundable Items
The following items are not eligible for refunds:
- Items marked as final sale or non-returnable
- Used or damaged items not due to our error
- Gift cards or promotional items
4. Refund Process
To initiate a refund, please contact us at asklumere@gmail.com with your order details and reason for the request.
Once your request is reviewed and approved, we will provide instructions for returning the item (if required).
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
6. Refund Timeline
Once we receive and inspect the returned item, your refund will be processed within 5–10 business days. Refunds will be issued to your original payment method.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider, as processing times may vary
- If the issue persists, contact us at asklumere@gmail.com
8. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at asklumere@gmail.com.
9. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: asklumere@gmail.com
Website: lumeretech.com